Privacy Policy

Privacy Policy

This privacy policy explains how POWER SAVINGS NETWORK LIMITED trading as Power Saving Network collects, uses, stores and protects information when providing business utility support services.

Power Saving Network is a business utility broker supporting companies with electricity, gas, water, waste and merchant service solutions. We mainly work with business customers, but some information may identify individuals, particularly sole traders, partnerships, directors, employees or contacts at a business.

Information we may collect

We may collect business and contact information including names, business names, business addresses, phone numbers, email addresses, current suppliers, contract end dates, meter readings, consumption data, MPAN numbers, MPRN numbers, Water SPID numbers, payment details where required, and information provided during enquiries or applications.

We may also record inbound and outbound telephone calls for training, quality monitoring, supplier verification, service improvement and complaint handling.

How we collect information

Information may be collected directly from you, through our website forms, by telephone, by email, from referring partners, from publicly available sources, from industry sources, and from suppliers or service providers where permission has been given.

Why we use information

We use information to provide utility comparisons, discuss available products and services, manage enquiries, arrange contracts, meet supplier requirements, maintain customer records, respond to complaints, comply with legal obligations, and improve our services.

Sharing information

We do not sell personal information. Where required to provide our services, we may share information with energy, water, waste or merchant service suppliers, metering agents, credit checking providers, professional advisers, software providers and other service providers that help us operate our business.

Keeping information secure

We use suitable physical, electronic and managerial procedures to help protect information from unauthorised access, loss, misuse, disclosure or alteration. Access to information is limited to staff or service providers who need it for legitimate business purposes.

How long we keep information

We keep information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, contract management and reporting requirements. Customer and prospect information may be retained in line with known utility contract dates or up to the maximum expected utility contract period where relevant.

Marketing

We may contact business customers and potential business customers about relevant utility services, contract renewal opportunities, market updates and related products. Marketing activity will be carried out in line with applicable UK data protection and electronic communications rules. You can ask us to stop contacting you at any time.

Your rights

Under UK data protection law, you may have the right to access information we hold about you, ask us to correct inaccurate information, object to or restrict certain processing, ask for information to be erased in certain circumstances, and request a transfer of information where applicable.

Complaints

To raise a complaint, please email contact@powersavingnetwork.co.uk with details of the issue, including relevant dates, times and the people involved where possible. We aim to deal with complaints promptly and fairly. We aim to resolve complaints within two weeks where possible, with a maximum response period of eight weeks where further investigation is required.

Energy Ombudsman

Where applicable, you may contact the Energy Ombudsman using the following details:

• Website: www.energyombudsman.org
• Email: enquiry@energyombudsman.org
• Phone: 0330 440 1624
• Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF

Contact us

For privacy questions, complaints or data requests, contact us at contact@powersavingnetwork.co.uk or call 01604 111 111.